Communication-Enabled Business Processes (CEBPs)

Credit card providers, realtors, pharmacies, field service organizations, Internet yellow pages and directories, auction and social networking sites, e-commerce and marketing companies of all types can close more sales, improve operational efficiencies, and increase customer satisfaction by incorporating Jaduka technology. Jaduka's Web services API makes adding the benefits of voice communication to enterprise applications as easy as creating a mash-up.

When a credit card transaction exceeds a threshold that has been set by a customer, Jaduka Fraud Protection automatically calls them, prompts for their secure PIN, and then lets them verify the transaction, cancel it, or connect to the first available customer service agent.

Learn more about Jaduka Fraud Protection | View Example

Shopping cart abandonment remains over 50% with 88% of Web buyers admitting they have left items in a shopping cart without completing the online purchase (Forrester, 2005). Jaduka makes it easy to install a "Sales Agent" or customer service button on Web pages so customers can conveniently do business with you by phone and thereby increase sales conversion and reduce shopping cart abandonment.

Learn more about Live Customer Service    | View Example

When severe weather threatens, Jaduka receives a feed from the National Weather Service and the system automatically broadcasts both SMS and audio alerts to field service technicians warning of the danger and advising them to take shelter.

Learn more about Jaduka Real-time Emergency Alerts

Phone leads are a proven way to generate sales and to build customer relationships, and the Internet is where most customers go first to get product and service information. Internet Yellow Page providers use the power of the Internet to direct potential customers to their advertisers' business phone, whether they have a Web site or not.

Learn more about Jaduka Directory Connect

Advertisers can create innovative interactive marketing campaigns incorporating web-initiated voice recordings via the telephone. The finished vignettes can be posted to the site's gallery, YouTube, personal blog, or automatically uploaded to a user's MySpace or Facebook page.

Learn more about Marketing Solutions

Jaduka's conferencing application automatically calls invited participants and prompts them to join the call. Using a Web interface, the call host can invite or disconnect participants real-time during the conference.

Learn more about Jaduka Conferencing